Reference

How Our Legal Framework Protects Your Account

fortunepurple operates under state-specific licensing requirements, and access to our lobby depends on where local law permits online casino and sportsbook activity. These terms spell out exactly what we collect, how we use it, and what you can do if something needs to change.

State-eligible access onlyData rights clearly statedAccount security commitmentsContact paths for legal requestsCookie and tracking disclosure
fortunepurple How Our Legal Framework Protects Your Account
LEGAL CONTACT PATHS

Reach Us With Policy or Account Questions

If you have a question about our terms, need to request a data export, or want to flag something about how your account information is being handled, we have dedicated contact paths for each type of request. Our support team can route legal inquiries to the right internal team, and we commit to acknowledging your request within a reasonable timeframe under applicable state standards.

Live Chat Reach our support team through the chat widget inside your account. For legal requests, select the account or privacy category and describe what you need — we route it directly.
Email Support Send formal legal requests, data inquiries, or written disputes to our support email address shown in your account settings. Include your registered email and account ID.
Account Settings Path For routine privacy changes — like updating your contact preferences or reviewing what data is stored — head to Settings inside your account, then select Privacy and Data.
DATA AND SECURITY

How We Handle Your Data and Keep Accounts Secure

Our legal obligations around data handling are tied directly to the states where we operate. We collect the minimum data needed to verify your identity, process payments like PayPal and Venmo, and comply with state gaming authority requirements. Cookies on the fortunepurple site track session activity and help us apply age and location checks correctly — you can manage non-essential cookie preferences through the banner shown on first visit. Retention periods follow state law, not internal preference, and you can request a summary of what we hold at any time through your account.

Data Collection Scope We collect name, date of birth, state location, and payment identifiers to verify your account. Nothing beyond what state gaming compliance and payment processing require is stored without your consent.
Cookie Management Essential cookies keep your session active and support location checks. Non-essential cookies, used for performance tracking, can be turned off through the cookie preference panel on your first visit.
Retention and Deletion Account and transaction data is held for the period required by your state's gaming regulations. Once that window closes, you may request deletion of non-statutory records through the privacy request form.
Who to Contact for Changes Legal data requests go through our privacy team, reachable via the email in your account settings. We confirm receipt and give you a timeline before taking any action on your records.

Common Legal Questions From Our Account Holders

These are the questions we actually get about our legal terms, data practices, and account rights. If yours isn't here, live chat inside your account is the fastest path to an answer from someone who knows the specifics of your state and account type.

Access depends on state law. We only activate accounts in states where online casino and sportsbook activity is permitted under local regulations. You will see an eligibility check at sign-up based on your location.

We collect your legal name, date of birth, state of residence, and identity verification documents. Payment method identifiers, such as your PayPal account or Play+ card number, are also stored for transaction compliance.

Go to Settings, then Privacy and Data inside your account. Submit a data export request there. We will process it within the timeframe required by your state's applicable consumer or gaming privacy law.

Yes, for data not required to be retained under state gaming law. Submit a deletion request through the privacy form in your account settings, and we will confirm what can be removed and when.

Payment identifiers are retained for the statutory period required by state gaming regulations. After that window, they are removed from active records. We do not share them with third parties outside of payment processing.

Start with live chat inside your account and select the billing or transaction category. For formal written disputes, email our support address with your account ID, the transaction date, and the amount in question.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.